What matters most in a wonderful beach vacation in Jesolo, Italy?
A vacation represents an extremely precious moment in the life of almost every person.
It’s not, as one might think, because of its cost in money. Instead, it is because it’s one of the few, true opportunities we have to fill our bodies and thoughts with health, clarity, determination, courage, clear ideas, resolution, and creative imagination.
You might say: “Well, how can a couple of weeks at the seaside give me all that?”
Well, the question is entirely legitimate.
Those ‘things’ aren’t something you go to the supermarket for, buy, and somehow magically add to your thoughts…
In reality, they’re all, but truly all already… within us!
They’re just hidden, concealed, covered by fatigue, everyday problems, confusion. By what now seems like a thousand hands pulling at our jacket every day.
This is where our participation as ‘hosts’ of the vacation comes into play.
You see, it’s crucial, I’d say fundamental, that those in our profession are not only skilled but have a very strong empathy, a sincere and intense interest in other people, in their mood, their expectations, and desires.
Understanding people, knowing your beloved Guests, is the first and essential step to doing this job well.
It’s from this crucial principle that our very personal idea of ‘hospitality’ is born.
This term often seems like a large container that – depending on who talks about it – contains elements that are truly very different, even in contrast to each other.
There are those who consider it only in terms of a clean bed, good breakfasts, and kindness in handing you the room key…
And then, those who envelop their Guests with a thousand activities, entertainment, opportunities for surprises and wonders, but when you look closely, you discover that an extremely important ingredient is missing here too: the soul.
Yes, the soul, exactly that.
Because it’s this that is immediately perceived by those who choose you.
This warmth, this commitment so full of life that you pour into what you do, envelops, unites, manages to bring together different people who almost always were even experiencing moments of their lives that were completely different.
Yet, once they’re here, at Hotel Germany, you see them enjoying telling stories, smiling, sincerely wanting to get to know others.
They set aside their worries and open up, ready to imbibe themselves with positivity and determination.
With children, for example, fun and games also bring increasing doses of confidence and self-esteem: here they learn to understand their limits and challenge them, to go beyond, to understand that what you cannot do today, with commitment, will be yours tomorrow.
Children live in an atmosphere of great respect among themselves: no bullying, no meanness or cruel jokes here.
The times we live in, the immensely important historical phase we are going through, teach us that the world is changing and that it depends on us to preserve it, to make it increasingly beautiful, to manage to leave it intact for those who will follow.
This is a powerful lesson.
Which also has an extraordinary effect on all of us: because it manages to finally help us rediscover that clarity, those universal values, that determination that had become dimmed during the tumultuous everyday life of our times.
Here is the importance of celebrations, always different and full of surprises: a moment of incredible amazement, joy, and sociability.
Or encountering unexpectedly famous personalities from the entertainment world in our delightful and tiny Theater of Time.
Here is how much everyone appreciates being able to go with a shiny electric bike to the farms, where you see and touch firsthand the genuineness and love with which the delicious food, which you’ll have on the table a few hours later, is grown and cultivated…
Where even the usual, final presentation of each individual member of the Staff becomes for everyone the culmination of the just-lived experience.
Because all the effort, that love, that tireless dedication, which we all call ‘putting our soul into it,’ have found their place in the thoughts of the Guests: they shine brightly in their grateful eyes, in their hearts.
This is our idea of Hospitality.